Last updated: 26-11-2025

We want you to be happy with your purchase. If you are not satisfied, please review our policy below.

1. Eligibility for Return

• Returns are accepted only within 7 days of delivery.

• Product must be:

  • Unused and in original condition

  • With all tags, packaging, and accessories intact

• A valid proof of purchase is required.

2. Non-Returnable Items

• Gift cards

• Items bought on Final Sale

• Used/damaged products due to misuse

3. Wrong / Defective Product

If you receive:

• Wrong item

• Damaged item

• Manufacturing defect

Share photos & order details within 48 hours of delivery for verification.

4. Refunds

Once the return is approved and inspected:

• Refund will be issued to the original payment method

• It may take 5–7 business days to reflect in your bank/wallet

5. Exchange

Exchanges are subject to stock availability. If unavailable, a refund will be processed.

6. Shipping for Returns

• Reverse pickup will be arranged wherever available

• In some areas, customers may need to self-ship the product

7. Cancellation Policy

Orders can be canceled before dispatch.
Once shipped, cancellation is not possible — you may request a return instead.

8. Contact Us for Return Request

📩 Email: support@karrtooz.com